Most product will ship the day following the order and are typically packaged up the evening of the order. We ship from our facility most of the chains for the passenger vehicles and light truck / SUVs. Industrial chains such as the Supergreifstegs, fork lift, skid steer, and grader equipment chains ship from the RUD warehouse in Iowa and are considered drop ship orders for us.
Unites States Postal Service (USPS) flat rate shipping is always the preferred method of shipping for most of these chains as the cost is less and in many cases, transit times tend to be faster. However, UPS can be used if desired (in some cases, it is the only option).
We accept returns up to 45 days from the date of purchase for all unused items for the following products: Grip 4x4, Compact Grip, Easy To Go, PL Series, Centrax, and Olympia Sprints. Send returns to the following address:
Tire Chain Dealer
6421 N. Lena Place
Tucson, AZ 85741
Please include a descriptive note so that we know who to credit, why the return, and what actions you expect of us (refund, request next smaller or larger size).
For returns on industrial chains such as the Supergreifstegs, Grader, Skid Steer, Forklift, Bison, and Alligator chains, these need to be returned to the originating facility at RUD Chain in Iowa. Thier return policy is stricter in that the chains are sold as is guaranteeing that the product is complete and in servicable condition as it leaves the RUD facility. Tire Chain Dealer must recieve clearance from RUD for the returns. Customer service with RUD has always been very good.